FirstService Residential to Lay Off 65 Employees

FirstService Residential Headquarters

News Summary

FirstService Residential plans to lay off 65 employees across its Dania Beach and Las Vegas locations due to outsourcing customer care services. The cuts will affect 42 positions in Florida and 23 in Nevada, with layoffs expected to be completed by October 31. The decision stems from a shift in strategy, leaving many employees concerned about their future without union support. The company, a leader in homeowners association management, maintains a substantial presence in the region, managing hundreds of thousands of dwelling units.

FirstService Residential to Lay Off 65 Employees in Dania Beach and Las Vegas

In a move that is sure to shake up the lives of many, FirstService Residential, a company that manages homeowners associations, is set to lay off 65 employees across two locations: Dania Beach, Florida and Las Vegas, Nevada. These layoffs come amid a decision to outsource customer care services to a third-party vendor, as indicated in a recent WARN notice filed on Florida’s Commerce website.

Where the Cuts Are Happening

The job cuts will impact two regions significantly. In Dania Beach, 42 positions from their call center, located at 1855 Griffin Road Suite A-330, are on the chopping block. Meanwhile, the Las Vegas office at 8290 Arville Street will see 23 employees lose their jobs. This shake-up is anticipated to be a permanent situation, with the layoffs expected to wrap up by October 31.

Who’s Affected?

The employees affected by these layoffs cover a range of roles, including customer care representatives, team leads, and managers. The layoff process started back in November, and it’s not expected to end until next October. It’s a tough road ahead for those impacted, especially since the affected employees are not unionized and, unfortunately, do not have bumping rights—meaning they won’t have the option to take another position within the company.

Why the Shift?

The decision to outsource the customer care operations was described as being solely responsible for the layoffs. While the WARN notice gives a clear picture of the number and location of positions being cut, the identity of the third-party company taking over these services remains a mystery. This lack of transparency raises eyebrows and leaves many questions unanswered for employees and community members alike.

About FirstService Residential

FirstService Residential is a giant in the homeowners association management sector in both the U.S. and Canada, and it operates as a subsidiary of FirstService Corporation. With its roots established in 1990, the company has grown to generate over $5.2 billion in annual revenue and employs around 30,000 people throughout North America. In South Florida alone, FirstService Residential manages a whopping 225,000 dwelling units, making it the largest homeowners association management company in the region.

A Shift in Financial Strategy

On a different note, FirstService Corporation has recently made adjustments to its financial strategies by increasing its unsecured credit facility to $1.75 billion. The extended repayment deadline is now set to February 2030, as opposed to the earlier timeline of February 2027. This financial maneuver enables the corporation to navigate challenges and invest in future growth while managing its obligations.

New Developments in the Area

Last year, the company also made headlines by opening a new 65,430-square-foot regional headquarters in Plantation for the southeast U.S. This impressive facility is designed to accommodate up to 400 employees and represents FirstService Residential’s ongoing commitment to growth and community investment.

Final Thoughts

The news of layoffs will undoubtedly leave many employees and their families feeling uncertain, but it also highlights the rapid shifts occurring in the business landscape. Whether you’re a friend, family member, or simply a concerned citizen, it’s essential to stay informed and supportive during such challenging times. As FirstService Residential makes this transition, the impact on the community will be felt and closely watched.